Business as usual in Melbourne, just with a few changes…
Coronavirus (COVID-19) certainly has impacted us all and how we do business. Whilst our business has had some temporary changes, our phone lines, parts and service centre, social media, and emails are still on and the team are ready to assist you. We are still open and we want to reassure our customers that we are committed to supporting you during these uncertain times.
We have taken various preventative measures to ensure our Melbourne branch continues to operate safely with minimal disruption and impact to our customer’s businesses. We have implemented a COVID safe plan in line with VIC government guidelines and will continue to monitor the situation and react and adapt where needed.
We understand that our branches provide vital support and infrastructure to our customers, so we are taking every measure to limit the impact the current restrictions are causing.
Qantas Freight Services announced this week that VIC Govt have closed the Melbourne terminal until further notice. For your reference, the announcement can be found on this link.
We are still receiving parts shipments and these are being despatched daily. We endeavour to get all orders out to customers as soon as we can.
International freight is business as usual, working within the restrictions imposed by VIC Govt. Where airfreight is not permitted, we are seeking alternative freight options to get customers parts orders filled as required.
Contactless parts collection
We have a full contactless plan in place that allows parts to be ordered via phone or email and these can be collected up at the designated pick up area or delivered directly to your door. For all enquiries and orders contact our Parts Department on 03 8851 6210.
We have 3 resident service technicians, and a team of field service technicians operating out of our Melbourne branch that are continuing to perform services and repairs wherever needed. Once again, a full contactless system has been implemented.
For all service enquiries please contact our team on 03 8851 6250
Right now, as the situation changes on a daily basis, our focus is on two things: continuing to support our customers and their businesses, and keeping our employees and communities safe. We will continue to actively monitor and follow official health advice and government updates as the days unfold. If you need any assistance at all, please do not hesitate to reach out. We are always here to help!