Better Rentals has four branches in Melbourne’s SE Suburbs – Ferntree Gully, Cranbourne, Packenham and Mornington. As an independent hire business with a strong focus on customer service, Better Rentals are well versed on the benefits of keeping a low-hour and well maintained fleet.
“You could say that our core values distil down to honesty, transparency and great equipment” says Ferntree Gully branch manager Bryan Harmer.
“When customers hire from us we ensure from the beginning that they are recommended the most appropriate equipment for their project, they are made aware all of the costs up-front, and that they can be confident that the equipment can be relied upon to get the job done. Whether a contractor and regular hirer, or a weekend warrior with a small window of time to move a mountain over the weekend, we make it a rule to treat their needs equally. And we find that customers really respond well to that”
The fact that this year marks Better Rental’s 30th year of servicing Melbourne’s south east is testament to just how well customers respond across their four branches.
The recent investment in a fleet of new Vermeer mini loaders came about earlier this year as Better Rental considered options for renewal of their loader fleet and Bryan suggested Vermeer tracked mini loaders. Bryan had considerable experience with the Vermeer product and suggested the tracked Vermeer loaders as the best solution for their customers. Product demonstrations left him suitably impressed, a proposal from David Franey of Vermeer’s Melbourne dealership was presented, and the order for five tracked mini loaders placed in May.
Better Rental’s mantra of “small enough to care – and big enough to help” would seem a good fit with the powerful but compact Vermeer mini loader.